Privacy Policy
Effective date: March 1, 2025
At Sojori, your privacy is our priority. This policy explains what personal data we collect, why we collect it, how we use it and the rights you have over it.
1. Data We Collect
We collect the minimum data necessary to provide and improve the service: • Contact details (name, email, phone) provided during sign-up or demo requests. • Business information (company name, number of properties, role) shared when engaging with our services. • Guest data (names, passport scans, contact details) processed on behalf of our users for check-in and identity verification. • Technical data (IP address, browser type, device, access logs) collected automatically for security and performance.
2. How We Use Your Data
Your data is used to: • Provide and operate the Sojori platform. • Process demo requests and appointment scheduling. • Send transactional notifications (booking confirmations, task alerts). • Improve service quality, fix bugs and develop new features. • Ensure platform security and prevent fraud. • Comply with legal and regulatory requirements. We do not sell or rent your personal data to third parties for marketing purposes.
3. Data Sharing
We share data only when necessary: • With infrastructure providers (Google Cloud, MongoDB Atlas, AWS) that process data on our behalf under strict contractual safeguards. • With integrated services (WhatsApp Business API, Channex, Rentals United) to the extent required for their operation. • With legal authorities when required by law or court order. All sub-processors are bound by data-processing agreements compliant with GDPR and Moroccan data-protection law.
4. Data Hosting & Security
Your data is hosted in France (Google Cloud europe-west9, Paris) and encrypted both in transit (TLS 1.2+) and at rest. We implement access controls, audit logging and regular security reviews to protect against unauthorised access, alteration or destruction.
5. Cookies
Our website uses: • Strictly necessary cookies to enable core functionality. • Performance cookies to analyse website usage (anonymised). • Optional cookies for personalisation. You can manage cookie preferences through your browser settings at any time.
6. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy or as required by law. Account data is retained for the duration of the subscription plus six (6) months. Guest data processed on behalf of users is retained according to the user's settings and applicable local regulations.
7. Your Rights
Under GDPR and Moroccan law (Loi 09-08), you have the right to: • Access the personal data we hold about you. • Rectify inaccurate or incomplete data. • Request deletion of your data (right to be forgotten). • Restrict or object to certain processing. • Data portability — receive your data in a structured, machine-readable format. • Withdraw consent for optional processing at any time. To exercise these rights, contact us at support@sojori.com. We will respond within thirty (30) days.
8. Changes to This Policy
We may update this policy to reflect regulatory changes or service improvements. Material changes will be communicated via email or on our website at least thirty (30) days in advance.